Several users have reported that they are unable to check their emails using the Mail app on their iOS or iPadOS devices. This article explains how you can troubleshoot if you see the “cannot verify server identity” error message. This a common problem. You may experience this issue when you are trying to check your mail on your iPad or iPhone. It appears that this problem affects both IMAP and POP users. IMAP and POP are two methods to access email from any device.
See also: Mail Cannot Save Information About Your Mailboxes Because There Isn’t Enough Space In Your Home Folder
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The error message says:
“Cannot Verify Server Identity. The identity of “mail.macreports.com” cannot be verified by Mail.”
How to fix
It is important to follow these instructions in order. Test the Mail app between steps to see if the issue is resolved.
As the error message indicates, there may be some security certificate (SSL) issues with your e-mail provider’s mail server. Another possibility is that your email provider may have made system changes recently and this change is causing this problem.
1. Check with your email service provider (Gmail, Hotmail, Yahoo, AOL, or your Exchange / IT admin) to see if there’s a service outage. Furthermore, check with your service provider to find out if you are using the correct settings.
See also: Yahoo Mail Not Working on iPhone or iPad
2. Make sure that the iPhone or iPad is connected to the Internet over Wi-Fi or cellular. You may want to check your Internet connection easily. Open Safari on your device and try to visit a website. If you are having connection problems, you may want to see the following articles to troubleshoot this problem:
- iPhone Wi-Fi problems.
- iPad Wi-Fi problems.
- Cellular data not working.
- iPhone no service.
3. Restart your device. Here is how:
- iPhone X, 11, or later and iPad with Face ID models: Press and hold the power button (side or top) and the volume up (or down) button together until the power off slider appears. Then drag the onscreen slider. Wait until your device completely shuts down. Then press and hold the power button (side or top) until you see the Apple logo.
- Other iPhone and iPad models: Press and hold the power (side or top) button until you see the power off slider. Then drag the slider. Wait about 30 seconds to make sure that your device is turned off. Then press and hold the power button until the Apple logo appears to turn on your device.
4. Make sure that your iPad or iPhone is running the latest version of iOS or iPadOS. Here is how you can check and update your device:
- On your device, go to Settings > General > Software Update.
- If there is an update available, tap Download and Install and then follow the onscreen instructions.
5. Disable the “Use SSL” option. This may fix your problem is you are still having the problem. Here is how:
- Tap Settings.
- Passwords & Accounts.
- Under the Accounts section, tap the email account that giving you this problem.
- Tap Account.
- Tap Advanced.
- Under the “Incoming Settings” section, disable Use SSL.
- Then exit Settings, and restart the Mail app and test again if this issue occurs again.
6. Delete and add your account again. Please note that deleting your account may remove previously downloaded emails. You may want to log in to the email provider’s website if your email provider offers web-based service. If you see all the emails there, then your mails will be redownloaded again when you re-add the account.
Doing so may fix your problem as your current settings may not be correct and corrupt. Here is how:
- On your iPhone or iPad, tap Settings > Passwords & Accounts.
- Tap the email account that is problematic (that we will delete).
- Tap Delete Account.
Nonresponsive apps after install of cean my mac. Now your account is deleted, let’s add your account again. There are two ways to add an email account:
- Automatic.
- Manual.
What you can do is to try the automatic option first since it is easier and then test your problem if you are still having the problem, and then delete the account and add your account again manually.
Here is how you can add automatically:
- On your device, tap Settings > Passwords & Accounts.
- Tap Add Account.
- Tap your email account (iCloud, Microsoft Exchange, Google, Yahoo, AOL, Outlook, etc).
- Then follow the onscreen instructions.
And here is you can add your email account manually:
- Tap Settings > Passwords & Accounts.
- Tap Add Account.
- Tap Other.
- Tap Add Mail Account.
- And follow the onscreen instructions. Make sure that you enter the email account details correctly. If you are not sure about the details, again you may want to contact your email service provider.
See this article if you are unable to open email attachments.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you try to start PowerPoint for Mac, you may receive the following error message:
Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.
Cause
This behavior may occur if any one of the following conditions is true:
- PowerPoint preferences are corrupted.
- Programs running in the background are interfering with PowerPoint.
- Application files are corrupted.
- A user account profile is corrupted.
Resolution
To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.
Step 1: Quit all applications and close all windows
- On the Apple menu, click Force Quit.
- Select an application in the 'Force Quit Applications' window. https://admvkj.weebly.com/blog/best-paid-mac-os-x-apps.
- Click Force Quit.
- Repeat the previous steps until you quit all active applications.
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'
Step 2: Remove PowerPoint Preferences
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- Quit all Microsoft Office for Mac applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open the Preferences folder.
- Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.
- If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.
- Quit all Microsoft Office for Mac applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open the Preferences folder.
- Open the Microsoft folder.
- Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.
- If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.
If the problem continues to occur, go to the next step.
Step 3: Perform a clean startup
For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the problem continues to occur, go to the next step.
Step 4: Create a new user account
Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.
If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.
Note
For help moving your user files to the new account, contact Apple.
Best chrome apps mac os. If the problem continues to occur, go to the next step.
Step 5: Use the 'Repair Disk Permissions' option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:
- On the Go menu, click Utilities.
- Start the Disk Utility program.
- Click the primary hard disk drive for your computer.
- Click the First Aid tab.
- Click Repair Disk Permissions.
Note
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.
Step 6: Remove and then reinstall Office
For information about how to manually remove and then reinstall Office, see the following article:
Third-party disclaimer information
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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Verifying Word In Mac
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.